Support Centre
Everything you need to get playing, understand your credits, and sort out the occasional hiccup. If you can't find it here, we're an email away.
Getting started
There's nothing to set up. Confirm you're 18 or older at the entrance, and your 1,000 free credits load automatically. Open Frostline Reels or the Hollow Blackjack Table from the menu and play straight away in your browser — no account, no download, no card.
Credits & balances
Your balance appears in the header and beside each game. Stakes are deducted as you play and wins are added back. If you run low, the Free top-up button refills you instantly — under 100 credits resets you to 1,000, otherwise it adds 500. Credits are virtual points only; the full details live on the Virtual Credit System page.
Troubleshooting
- A game won't start. Make sure JavaScript is enabled, then refresh the page.
- My balance looks wrong. Balances are stored per browser session; switching browsers or clearing storage resets you to 1,000.
- The layout looks off. Try a hard refresh so the latest styles load, and update to a current browser version.
- Reels or cards feel stuck. Wait for the current spin or hand to finish — buttons re-enable automatically once it resolves.
Contact us
Still stuck, or just want to say hello? Email support@silverhollowway.com and we'll get back to you. For anything about wellbeing or play habits, the Responsible Play Zone has dedicated Swiss resources.
Quick questions
Is Silver Hollow Way really free?
Can I play on my phone?
Do I need an account?
If play ever stops feeling fun, free and confidential Swiss support is available through the Responsible Play Zone.